Privacy Policy

Introduction:

This Privacy Policy describes who we are, how we handle and protect your personal data and the choices available to you. This Privacy Policy is intended for you if you are a user of Tectoro EMM or any related services provided by us.

About Tectoro EMM :

Tectoro EMM is an Android Enterprise Recommended EMM (Enterprise Mobility Management) software. It helps organizations to enroll organization owned / BYOD devices using Android Enterprise Management API.

Tectoro EMM with the help of Android Enterprise, ensures your device is in compliance with the policies defined by your organization IT Administrator. This ensures that your device is safe and is ready for use for your work purposes.

Tectoro EMM comprises all apps that are mentioned below. These are available in Google Play Store. These apps are the work of Tectoro EMM and can be used only on devices that are enrolled into Tectoro EMM by your Organization. These apps are not for public usage.

Tectoro EMM apps may also be released with different names through Managed Google Play, aka organization specific exclusive play store available only through Tectoro EMM admin console.

Tectoro EMM Apps

This Privacy Policy is applicable to all the below apps :

  • Device Care : Your IT Administrator can schedule a periodic scan on your organization-owned device to ensure it is malware free.
  • Messages : Your IT Administrator can send messages to you and others in your organization. This app will display those messages to you.
  • Files : Your IT Administrator can distribute your organization specific multimedia and other content to you and others in your organization. This app will display those files to you.
  • Secure Chat : Your IT Administrator can enable you and others in your organization to chat with each other.
  • Tectoro EMM Agent : Your IT Administrator may define policies and controls required for your organization. This app helps your device to comply with those policies.
  • Tectoro EMM Launcher : This app is the same as the above Tectoro EMM Agent app. In some of our older releases it was called this name.
  • Managed Google Play Apps : All other apps released through your organization specific Managed Google Play, i.e. Iframe based console available through Tectoro EMM software.
  • Tectoro Remote :Tectoro Remote is a robust, free remote desktop software designed for seamless screen sharing, file transfers, and secure remote device management with end-to-end encryption.

Note : That this privacy policy is available on the application level as a pop up as well, which requires the user to give consent for us to provide the respective services.

Personal Information :

Personal Information is anything that identifies any information that can be used to identify a person. It can range from basic information, like a person's name or phone number, to intricate details, including biometric data and location tags .

It is a company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Your private information is safe with us.

What We Collect:
Information Provided by User

The information that is being collected when the device is enrolled into the Tectoro EMM is automatic. No information is explicitly requested from the user to input.

Information Automatically Collected

The information that is automatically collected is dependent upon the features that are enabled by yourIT Administrator on your organization account in Tectoro EMM admin console. Here is the possible information that can be collected :

  • Device Hardware and Software Details
  • Apps installed on your device
  • Location
  • App Usage Details
  • Call Logs
  • SIM details
  • Battery, Wi-Fi and other device settings
  • Usage logs and Network logs
Image information
  1. Videos (optional) for app functionality
  2. Images (optional) for app functionality

Our website and app may collect user images for various purposes, such as profile pictures or content submission. Please be aware that any images submitted to our platforms may be stored on our servers for future use. However, we do not share these images with third parties; they are only used for internal purposes, such as improving our services and user experience. By submitting an image to our platform, you acknowledge and consent to our collection and storage of your image.

  • Screen Content :During a remote session, the app may capture real-time images of your device's screen to provide the necessary support.
  • Camera Images :If enabled, the app may capture images from your device’s camera for the purposes of visual communication and troubleshooting.
Permissions required for our apps are :

The permissions required for the apps and overall, EMM functionality, depend on the features enabled by your IT Administrator. The below list comprises a master set of all the permissions.

Storage permissions, read write, notification permissions, wallpaper, Wi-Fi state, call logs, location, request ignore battery optimizations, ic-id (sim), vibrate, package usage stats, receive boot completed, read phone state, app usage, android.uid.system for the boot logo.

How is the Information Used :

The information is being used by the IT Administrators for the features that he enables on the devices and varies from one application to another. The information gathered is used to ensure device compliance with the Organization Policies defined by your IT Administrator. The information also allows your IT administrator to take any automatic actions in case of any policy violations detected.

For example, the location information is being used by the Geo-fencing feature. The policy defined by your IT Administrator may automatically disable or lock your device if it is moved out of the defined geographical boundary.

  • Technical Support :The images are used only during the active remote session to help our support team understand and resolve the issues you're facing.
  • No Permanent Storage :These images are not stored permanently and are only accessible for the duration of the troubleshooting session.
Privacy Policy Update for Image Collection and Usage :
Image Collection

Tectoro Remote requires access to your device's screen content to facilitate remote control functionality. This involves capturing real-time screen images from your device and securely transmitting them to an authorized controlling device.

Purpose of Collection

The screen images are collected for the following purposes:

  • To provide real-time visual feedback during remote control sessions.
  • To enable authorized users to troubleshoot, monitor, and interact with your device effectively.
Data Handling and Usage
  • Storage :The captured screen images are not stored on any server or within the application. They are transmitted directly to the authorized controlling device for immediate use.
  • Transmission :All screen content is securely transmitted using encrypted protocols such as WebRTC.
  • Access :Only authorized users or devices explicitly granted permission by you can access the transmitted screen content.
User Consent

Your privacy is a top priority, and no images are collected or transmitted without your explicit consent. Before using the remote control feature, you will:

  • Be asked to grant permission for screen sharing.
  • Be presented with a clear disclosure outlining how the data will be used.

You may revoke your consent at any time by disabling the remote control feature or removing the app's permissions.

Data Security

We implement stringent security measures to protect your data:

  • End-to-End Encryption :All data transmitted between devices is encrypted to prevent unauthorized access.
  • Session Management :Remote control sessions are temporary and automatically end when the feature is disabled.
  • Access Control :Only authorized users and devices with valid permissions can initiate or participate in remote control sessions.
Data Sharing :

Your screen content is never shared with third parties. Access is strictly limited to the authorized devices and users you explicitly approve.

Changes to this Policy :

This privacy policy may be updated periodically. Any changes will be communicated through the app or on our website. Continued use of the app after an update will signify your acceptance of the revised policy.

What we Control :

Your IT Administrator may completely control your device. He can control what apps installed on your device, what controls or settings enabled on your device, wallpaper, boot animation, automatic security updates, and installs, kiosk mode, security alerts, geolocation or geofencing that can auto-lock lost or stolen devices.

Information Security :

We have taken security measures, consistent with international information practices, to protect your personal information, which offers adequate level of personal data protection according to Industry standards and best practices. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration or destruction.

All the sensitive information collected from your device is end-to-end encrypted, i.e., they are encrypted during transit as well as stored in encrypted format.

Our application requires access to your device's screen and camera for remote troubleshooting purposes. We want to assure you that any images or screen content captured during a remote session are solely used to assist in diagnosing and resolving technical issues.

How We Disclose Your Personal Data :

Your devices are enrolled into Tectoro EMM by your organization IT administrator to ensure they are controlled and compliant with the organization policies and are safe to use for work purposes. All the information collected about your device is shared with your organization IT administrator through Tectoro EMM admin console. The sensitive/PII information is end-to-end encrypted and hence is accessible only to your IT administrator.

Your Personal Data Rights:

According to GDPR, Data subjects (any information relating to an identified or identifiable natural person) have the right to access data, right to rectification, right to erasure and the right not to be subject to individual decisions. Data subjects/You also have the right to restriction of personal data processing and to request the deletion of the collected personal data, as well as the right to data portability. To exercise these rights, you may reach out to your organization IT administrator with a written request.

By proceeding with the remote troubleshooting session, you consent to the collection and temporary use of your screen and camera images as described above. You can disable image capture at any time by ending the session or adjusting the app's permissions.

Changes to this Privacy Policy :

We may update our Privacy Policy sometimes. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

That’s it! Thanks for reading.

Contact Us:

For any queries related to the data you can reach out to your Organization IT Admin. For any queries related to system you can reach out to our customer support at support-emm@tectoro.com